60-Day Risk-Free Trial

We stand behind our skincare and your satisfaction. That’s why every Solely purchase comes with a 60-day risk-free trial. If you’re not in love with your results, you have up to 60 days after receiving your item to request a return — even if the product has been opened and used.

Return Requirements

To qualify for a return, the item must be returned within 60 days of delivery. We accept returns on opened or lightly used products as part of our trial guarantee. A receipt or valid proof of purchase is required to complete your return request.

How to Start a Return

To start a return, contact us at info@getcellu.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at info@solely.com.au.

Damages and Issues

Please inspect your order upon arrival and reach out to us immediately if the item is defective, damaged, or if you received the wrong product — so we can make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to post the refund.

If it’s been more than 10 business days since your return was approved, contact us at info@solely.com.au.